Orders can be placed online or via phone for tax exempt customers.
Upon checkout, indicate you are a tax exempt customer/organization.
If you have not purchased with us before, you will need to submit your tax exemption certificate via email to: firstname.lastname@example.org.
Orders are usually shipped within 48 hours of receipt. Special items may take longer.
If we are temporarily out of stock, items will be shipped upon receipt.
Continental United States orders are shipped prepaid via Fedex unless size or weight limitations dictate otherwise.
Cardio Partners shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor disputes, accident, acts of civil or military authorities, or from any other cause beyond our control.
Promo codes are entered during checkout. They are not case sensitive.
One promo code can be used per purchase.
Unless otherwise stated, promo codes are valid only at time of purchase. They are not applicable to previous purchases.
Promo codes are only valid for online purchases.
To initiate a return, contact us to obtain a return merchandise authorization (RMA) number. You must contact us within 7 calendar days of receipt of the product to begin the return process. Items received without an RMA number or after 15 calendar days will not be credited.
Items returned to Cardio Partners within 30 days of the invoice date will not be subject to a restocking fee. Items returned 31 - 60 days after the invoice date will be subject to a 15% restocking fee. Items older than 60 days from the invoice date will not be accepted in our warehouse and will be returned to the customer.
Package your item and write the RMA number clearly on the package label. Enclose a copy of the original invoice or packing list in the box.
If Cardio Partners makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. If we have made an error and you wish to return the product to us, notification must be received within 15 days of invoice.
If damage occurred in transit, please save all boxes and packing material. Claims for damage must be made upon receipt of goods by customer directly to shipping carrier.
The following products are non-returnable:
Special order items
Buy to order items
Items that have been makred or engraced
Items with broken packaging or not in original packaging
Sterile product that has been opened
Items determined by Cardio Partners that are not in resalable condition
Product that is more than 60 days older than invoice date.
PAYMENTS & ORDERING
We accept the following methods of payment for online orders:
For assistance placing an order, please call us at 800-349-4363. Our product experts will help you through the process and determine which product is best for your situation.
Orders can additionally be processed over the phone, through email or fax. We'd be happy to assist you with providing a PO.